Transforming Relationships for High Performance

There is growing pressure to cut costs while improving quality and safety outcomes, client engagement and worker well-being. At the same time, innovating to meet the demands of a constantly changing landscape.

Relational coordination – communicating and relating for the purpose of task integration – is a well-tested, evidence-based method to achieve multiple performance outcomes, simultaneously. Whether you are a cross-functional team or a multi-organization ecosystem.

RCA provides the analytics, consulting and training to help you transform relationships for high performance.

Transforming Relationships for High Performance

RCA provides the analytics, consulting and training to help you transform relationships for high performance.

The imperative for organizations is to Achieve Higher quality at lower cost

Teamwork is Essential for achieving high performance

Improvement efforts often focus on lean strategies and IT solutions. But these efforts fall short when they don’t pay attention to how teams work together.

“Despite a vast amount of knowledge about the technical methods of improving quality and safety, rates of success have been highly variable within and across organizations. Our observation has been that relational rather than technical issues are the most common barriers to improvement.”

Teamwork is essential for achieving high performance. Specifically, team members need relationships of shared goals, shared knowledge and mutual respect, and communication that is frequent, timely, accurate and focused on problem solving – not blaming.

Teamwork is essential for Achieving High Performance

Improvement efforts often focus on lean strategies and IT solutions. But these efforts fall short when they don’t pay attention to how teams work together.

Our Clients

Testimonials

"Our RC work seems to have improved and sustained employee engagement... RC gets at the patient in a very employee-centered way. In the short time we've been using it, people feel inherently more valued and more important. It shows the providers how much everyone does."

"Before relational coordination it was difficult to talk about best practices when each medical office building was so different. RC helped the teams recognize the value of each other's experience. They learned to leverage each other's strengths."

"People are starting to feel comfortable talking about these things and I guess the numbers didn't look as bad as we thought. I also give credit to the leadership retreat we did with the unit leaders in December. The unit leaders are starting to feel like a team and that was never true before. It is a huge change for us here."

"We hear it so often that we all want smoother communication between departments in order to provide a much better experience for our patients. The relational coordination data led us to an engaging and exciting conversation about how departments could better help each other."

"I can honestly say that relational coordination was the most powerful and impactful strategy we utilized at Billings Clinic. It says a lot that ... many of the benefits we had achieved remain embedded in the culture. Thank you for all you have done for us and so many other organizations!"

"What sets the RC methodology apart from others is that it delves into the interpersonal connections using four different aspects of communication, as well as an understanding of shared goals, shared knowledge, and mutual respect. No other assessment goes to this depth to explain how an organization can achieve healthy and thriving workplaces and communities."

"We've been doing some comparisons and correlations between RC and [another teamwork] instrument, and by far, we've found that the RC instrument is more informative and helpful to us as the Evaluation Team and to the front-line in terms of informing action."